Returns & Refunds
Kinfolk Board is a brand operated by BENCHWORKS LLC.
Draft — not a final legal document. This page is a working draft prepared for review. It has not been reviewed by a lawyer and is not yet binding. Every item marked [LIKE THIS] still needs to be supplied and confirmed by the business owner before real orders are accepted.
Last updated: [EFFECTIVE DATE REQUIRED]
Current status
No orders can be placed through this website yet, so there is nothing to return today. The terms below are a draft and are not final until BENCHWORKS LLC has reviewed and completed them.
Personalized boards
Every board is engraved to order with the name and year a customer supplies, which means it cannot be resold. Personalized boards are final sale for a change of mind, buyer’s remorse or no longer needing the product. We confirm the exact engraving text and layout with you as a proof before production begins, subject to the approved proof; please check that confirmation carefully, because the board is engraved exactly as approved.
Return window
Because every board is personalized and final sale for a change of mind, there is no return window for reasons unrelated to a production defect. The window that applies to a suspected production defect is set out below.
Damaged, defective or incorrect boards
If a board arrives with a suspected production defect — for example damage in transit, or engraving that does not match your approved proof — contact us within 14 days of delivery with clear photographs of the product, the packaging and the shipping label where relevant, along with your order details. A valid production defect may receive a replacement or store credit, depending on the resolution selected.
An error caused by information you provided, a proof you approved, an incorrect address, or artwork you supplied is not a production defect. Natural variation in slate veining and in acacia grain, colour, wood-grain and engraving tone is a property of stone and solid wood and is not automatically treated as a defect.
How to start a return
Write to support@kinfolkboard.com with your order number and a description of the problem before sending anything back. Returns sent without prior agreement may not be accepted. The return address is Brisas del Laurel, 610 Calle Amatista, Ponce, PR 00780.
Condition of returned items
Because personalized boards are final sale, we generally do not need a defective item back to issue a replacement or credit. If we do ask you to send one back, we will tell you what condition and packaging are needed when we confirm your claim.
Return shipping costs
For a valid production defect, you do not need to return the original item unless we ask you to; where we do ask, we cover that return shipping cost. Because personalized boards are otherwise final sale, the original shipping charge is not refunded except where a replacement is issued for a valid production defect, in which case the replacement ships to you at no additional shipping cost.
Refunds
Because personalized boards are engraved to order, resolutions are generally offered as a replacement or store credit rather than a cash refund. No restocking or engraving fee is deducted for a valid production-defect resolution. Where a cash refund is agreed, at the business owner’s discretion, it is issued to the original payment method. The time taken to process a refund once a return is received is [REFUND PROCESSING TIME REQUIRED].
Cancelling an order
Because production begins once you approve your engraving proof, an order can be cancelled any time before that approval. Once production has begun, a personalized order cannot be cancelled or refunded for a change of mind.
Your statutory rights
Consumer protection law in your country may give you rights that cannot be limited by this policy, and nothing here removes them. Which law applies depends on the governing jurisdiction of the business: [GOVERNING LAW AND VENUE TO BE CONFIRMED].
Contact
Questions about this policy can be sent to support@kinfolkboard.com, or by mail to Brisas del Laurel, 610 Calle Amatista, Ponce, PR 00780.
Changes to this policy
This draft may change as the business is set up. Once the policy is final, the effective date above will record when the current version took effect.
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