Shipping Policy
Kinfolk Board is a brand operated by BENCHWORKS LLC.
Draft — not a final legal document. This page is a working draft prepared for review. It has not been reviewed by a lawyer and is not yet binding. Every item marked [LIKE THIS] still needs to be supplied and confirmed by the business owner before real orders are accepted.
Last updated: [EFFECTIVE DATE REQUIRED]
Current status
Nothing can be ordered or shipped through this website yet. The figures below are placeholders and must be confirmed by BENCHWORKS LLC before any real order is accepted.
Where we ship
Destinations served: the United States. International shipping is not currently offered; if that changes, this page will be updated first.
Production time
Every board is made to order by our production and fulfillment provider. Production begins only once your personalization is approved, subject to the approved proof. The production target is 3–5 business days after your order is confirmed and your proof is approved. A business day is Monday through Saturday, excluding Sundays and U.S. federal holidays. This is a target, not a guarantee, and may extend during peak season or a supply interruption.
Delivery time
Carrier transit time after a board leaves the workshop is additional to the production time above, and is [SHIPPING TIME REQUIRED]. Total time from order to delivery is production time plus transit time, and delivery dates are estimates, not guaranteed.
Shipping charges
Shipping charges are not included in the prices shown unless specifically stated at checkout. Where a charge applies, it is paid by the customer (or by the reseller, for a reseller order). The home page states that U.S. shipping options are available at checkout; the exact options, the destinations they cover and the charge for each must still be confirmed before ordering opens: [SHIPPING OPTIONS REQUIRED].
Carriers and tracking
The carrier and service level are selected per order by our production and fulfillment provider; we do not commit to a single named carrier in advance. Tracking information is provided once your order ships, sent to the email address used at checkout.
Delivery address
Please check your delivery address carefully at checkout. We cannot redirect a shipment once it has been handed to the carrier. If a package is returned to us as undeliverable, refused or unclaimed, we will contact you: reshipment is available at an additional shipping cost, or we can issue a credit if you no longer want the item. A package we are holding for you that goes unclaimed for an extended period may no longer be eligible for reshipment or credit.
Delays
Delivery dates, including production and transit time, are estimates and are not guaranteed. Delays caused by events outside our control — including natural disaster, fire, power or internet failure, epidemic, war, labor action, carrier failure, government action, or a supply shortage — extend the expected delivery date but do not otherwise entitle you to compensation; your order is still produced and shipped as soon as reasonably possible.
Customs, duties and taxes
International shipping is not currently offered (see “Where we ship” above). If that changes, you would be responsible for all duties, import taxes, customs charges and brokerage fees imposed by the destination country, and we would not undervalue a shipment or mark it as a gift to avoid them.
Damaged or lost shipments
If a board arrives damaged, or a shipment is lost in transit, the process for reporting it and the resolution offered are set out in the Returns & Refunds policy. The window for reporting shipping damage is 14 days from delivery.
Contact
Questions about this policy can be sent to support@kinfolkboard.com, or by mail to Brisas del Laurel, 610 Calle Amatista, Ponce, PR 00780.
Changes to this policy
This draft may change as the business is set up. Once the policy is final, the effective date above will record when the current version took effect.
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